We aim to exceed minimum requirements for handling data. We aim to be transparent, responsible and proactive. Upon request, we will provide all of our customers, partners, service users and staff with copies of all data that we hold and process. We will comply with any request to delete your data, first explaining if any services may be impacted by removal and allowing you the choice to continue to use the service; subject to any legislation that requires us to retain data for a period. Upon first contact regarding a data enquiry, we will nominate a dedicated Data Controller to liaise with you in handling any request promptly and with 100% cooperation.
We process data for: customers | partners | service users | staff
Rather than being stored on local servers or computers, all data is now processed securely within the Microsoft cloud, under the protection of Microsoft's European data centres; we have adopted their best practise and tools including MFA, encryption, automated detection of data, data policy assignment, auditing and retention. We will continue to adopt best-practise recommendations and tools as Microsoft continue to enhance their capabilities. This process is overseen using Microsoft’s Compliance Manager cloud solution.
Individuals are able to:
We will not:
Your continued use of any of our services constitutes your consent for us to process data needed to supply that service. This may include your name, an encrypted password (none of our staff can decrypt your password), address, email address, contact phone number, and payment reference ID (your actual payment details are not processed by us, but are securely handled by the third-party payment processor; none of our staff can see your bank account or card details). You may terminate your consent by contacting our Data Controller using the details at the end of this document.
Some consent is specific to types of data, as outlined here:
Service user data
We will only process data required by law in the region of employment. In addition, we may - with written consent - process performance and review data, comments from instructors, and comments from customers/suppliers as a result of their interaction with an employee.
At the point of filling in a form to request a product or service, or to request a quote, you are providing consent for us to process the data entered for the sole purpose of providing that service. In the case of a quote, you consent to some of that data being shared with any third-party suppliers – such as BT OpenReach – who may need to undertake a site survey in order to complete the quote; all data will be deleted within 30 days if you choose not to proceed after having received the quote.
All employees receive ongoing training to identify and label data. A key manager is responsible for the role of Data Controller, and access to third-party legal advice is also in place to ensure ongoing compliance. Customers also have the benefit of us being registered in the UK with the Information Commissioner’s Office (ico.org.uk) in the case of being dissatisfied with our handling of data, or of any Subject Access Requests.
In addition to our annual audit, we employ Continuous Data Protection methods to analyse data as it enters the Microsoft cloud and automated reports are made available to the Data Controller.
The following statements describes our privacy practices for this website: We do not collect any personal information from our users. Visits are logged for aggregate statistics and diagnosis Security settings protect the misuse of sensitive information.
We do not require user registration. Users are free to visit this website, and navigate its public pages.
Our cookies help us:
You can learn more about all the cookies we use below
If your browser is adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to deactivate cookies, you can learn how to do this below, however doing so will likely mean that your browser will not work as you would expect on most web pages.
Social Website Cookies
Cookies are used by social websites (like Facebook and Twitter) so you can easily Like or share our content with the sharing buttons on our site.
The privacy implications on this will vary from the different social websites and are dependent on the privacy settings you have chosen on these networks.
Visitor Statistics Cookies
This helps us to continuously improve our website. These analytics programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before, helping us to put more money into developing our services for you instead of marketing spend.
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Your browser help function will tell you how. Doing so however will limit the functionality of most of the world's websites as cookies are a standard part of websites.
Our website contains links to other sites. We are not responsible for the privacy practices or the content of such websites. This privacy document applies only to this website.
For any questions about this privacy statement, please contact us using the information in the footer section on this website.